Privacy Policy

This Privacy Policy outlines our firm commitment to protecting your personal information and ensuring your privacy is respected across all interactions with our website and services. It applies to all data collected from users, whether through direct interactions or automated means.

1. Data We Collect

We collect information to provide better services to all our users. This includes:

Voluntarily Provided Data:

• Name, surname
• Email address and phone number
• Delivery and billing addresses
• Account username
• Feedback or reviews
• Information shared in customer service communications

Automatically Collected Information:

• IP address and geolocation (approximate)
• Browser type and language
• Time and date of access
• Pages viewed and navigation patterns
• Referring URL

Transactional Data:

• Payment method details (handled securely by payment gateways)
• Purchase history
• Account log-in activity

2. How We Use Your Information

• Account creation and user authentication
• Order processing and delivery coordination
• Customer support and assistance
• Product and service personalization
• Sending important service updates and reminders
• Marketing communications (only with your permission)
• Analyzing user behavior to improve our services

We strictly limit access to your information and ensure that processing is done in accordance with legal standards.

3. Consent and Control

You always have control over your personal data. We request your consent before sending promotional content. You may withdraw consent at any time through:

• Unsubscribe links in emails
• Account preferences
• Direct request via our contact form

We do not use your data for profiling or automated decision-making without your explicit consent.

4. Data Sharing and Disclosure

We only share data with trusted third parties who help us provide core services. This may include:

• IT service providers
• Cloud storage hosts
• Email communication tools
• Payment gateways
• Law enforcement agencies, if legally required

Each third party is vetted for compliance with data privacy standards and operates under strict confidentiality.

5. Cookies, Web Beacons, and Tracking

We utilize cookies and tracking tools to enhance your browsing experience. These tools allow us to:

• Keep you logged in during sessions
• Tailor content to your interests
• Measure site performance
• Identify and fix issues

You may control the use of cookies via your browser settings at any time.

6. Security and Storage Practices

We store all personal information using encrypted and access-controlled systems. Measures include:

• Regular penetration testing
• Secure data centers with restricted physical access
• Multi-factor authentication for administrative access

We also provide ongoing training for our staff on privacy and security practices.

7. Retention and Deletion

Personal information is stored only for as long as necessary. For most data:

• Customer account data: retained until deletion is requested
• Transactional data: kept for at least 5 years to meet tax obligations
• Inactive accounts: purged after 24 months of inactivity

Upon request, we will delete your information in accordance with applicable regulations.

8. Your Rights

You may exercise your data protection rights by contacting us directly. These include the right to:

• Access the data we hold about you
• Request corrections or deletions
• Withdraw previously given consent
• Port your data to another provider

We respond to all requests within 30 days, or sooner where legally required.